Survey: Natural Resource Information Portal feedback

Section 1: Your most recent NRIP submission

1. Did you create a submission in NRIP for yourself or on behalf of a company?

For myself

On behalf of someone else (business or individual)

2. How easy was it to complete your submission?

Very easy

Easy

Neutral

Difficult

Very difficult

3. Which application or form did you submit through NRIP?

Section 2: Your experience using NRIP

4. How did you first learn about NRIP?

Ministry emails, newsletters or staff

Recommendations from colleagues or peers

Social media

Ontario.ca

Other (please specify)

Please specify:

5. How often do you use NRIP to submit an application, approval or registration?

Occasionally (once a year)

Often (2 to 10 times a year)

Frequently (more than 10 times a year)

6. Did you submit paper-based applications, approvals or registrations to the ministry before you began using NRIP?

Yes

6a. Do you think NRIP is an improvement compared to the paper-based method of submitting applications, approvals or registrations?

Yes

6b. Please add any additional comments.

6c. Has the online application, approval or registration process on NRIP saved you time compared to paper-based applications?

Yes

Not applicable (I only submitted applications using NRIP)

7. Has the use of NRIP provided you with easier access to information related to your applications, approvals, or registrations, such as 24/7 access online, updates on status, email confirmation/ communications, or ability to view submission details?

Yes

8. Please rate your experience with each of the following items/ features in NRIP (1 being not a good experience and 5 being a great experience).

Questions	1	2	3	4	5	N/A
User friendly navigation	1	2	3	4	5	<abbr title="Not applicable">N/A</abbr>
Customer service	1	2	3	4	5	<abbr title="Not applicable">N/A</abbr>
Clear and concise information	1	2	3	4	5	<abbr title="Not applicable">N/A</abbr>
Open data (data was available and easy to find)	1	2	3	4	5	<abbr title="Not applicable">N/A</abbr>
Ability to save an incomplete application	1	2	3	4	5	<abbr title="Not applicable">N/A</abbr>
Ability to check the status of an application	1	2	3	4	5	<abbr title="Not applicable">N/A</abbr>
24/7 access on any device	1	2	3	4	5	<abbr title="Not applicable">N/A</abbr>

9. Have you had any problems using NRIP?

Yes

9a. If yes, what was the main problem? (Please choose your top 2 issues)

Technical issues

Confusing navigation

Incomplete or outdate information in the application

Lack of user support

Complicated processes compared to the paper-base application

Accessibility challenges

Length of time for approval or acceptance of forms

Other (please specify)

Please specify:

Section 3: Customer support and feedback

10. Have you ever contacted customer support for help with NRIP?

Yes

10a. How satisfied were you with the level of support you received?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

10b. Do you have any improvements to suggest that would enhance our customer support?

11. Have you ever provided any feedback or comments to us about NRIP?

Yes

I have not been asked to provide feedback

11a. Did we address your feedback or make improvements or updates based on your feedback?

Yes

Not sure

Section 4: Rate your overall experience

12. How satisfied are you with your overall experience using NRIP?

Very satisfied

Satisfied

Neutral

Somewhat satisfied

Not satisfied at all

13. Do you have any other suggestions on how we can improve your experience with NRIP?

Your privacy matter

Do not include personal information such as your name, address, phone number or any information that identifies another person.

This feedback will help us do identify what is working well and areas of improvement. Your feedback may also be used in a summary report about this survey.

Some of the non-identifying information shared may be used by the Ministry of Natural Resources to measure website analytics, performance and to improve our services.

Survey: Natural Resource Information Portal feedback

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Section 1: Your most recent NRIP submission

Section 2: Your experience using NRIP

Section 3: Customer support and feedback

Section 4: Rate your overall experience

Your privacy matter